"I think it's a terrific activity that more service areas should embrace. Everyone I have spoken to who has undertaken the course has come back with a positive experience. That alone is enough justification." Eloise, a team leader
"The program was and still remains a very integral part of my life. I just wished that I could have packed you in my suitcase and taken you back home with me. It was fantastic - you saved my life professionally. I really liked your style too. You were genuine in the roles you played." Maria
"I discovered that it's not about getting the tools. I am the tool and I need to improve myself." Jenny from a local council
"Leadership from the inside out - it made it possible to decide whether to align my values with those of my organisation and to assist my staff to do likewise." Bill from a science organisation
"I use what I learned every day." Caitlyn from a government agency
"One of the people I have worked with was very challenging due to some poor leadership they had received. I am now capable of working on improving their self-esteem and work capability. I am doing this slowly and it is starting to pay dividends. I use the skills you passed on at the course on a daily basis and I feel that it is having an impact on my work location." Jim from a service department
"I have found the program's methods and networks to integrate readily into my working life. It has prompted me and assisted me in career development, pursuing new challenges and inspiring me in dealings in many aspects, to effect a broader tool set with day-to-day involvement in Government." Jenny, a senior manager in a government agency
"I found that the ‘doing' at the time in the large group, the nightly discussions of a more intense and detailed nature, the specific hands-on things each day, all wove together into a much more complex and complete tapestry, giving me more to digest than the mere content at that time." David from a central agency
"Exercising leadership in the public service can be tiresome in that the obstacles to achieving change, both organisationally and for the public we serve, can take so long to achieve. But I consider it is still essential that critical thinking and leadership is developed within the QPS to ensure that we are providing the best service we can and we are creating an intellectually and socially vibrant workplace. This program teaches these skills." Arnold, a manager of a professional unit
"I am more likely to ‘strike while the iron is hot' when issues arise, rather than letting things lie. I am also more proactive in ‘getting people together' - i.e. team leader meetings, staff meetings, project meetings. I am very conscious of the culture within our group. I am proactive in assessing and acting on problem areas (e.g. workforce planning). Mark, a line manager
"I am now prepared to take ownership of challenging projects within the office (e.g. organisational change project/integrated service delivery). I also provide more opportunities for other staff to contribute ideas by being quiet and allowing more time for them to contribute. Jennifer, a senior professional
"The program has helped me to ‘stop and think'. It has enabled me to understand why I react to things the way I do and to be more conscious of this, the way I communicate and the best way of getting the most out of a person and a situation. I know now that I am the way that I am. I will never be ‘that other person' and I am OK with that. I have reduced my internalising as I do a lot of that and started to just let things go/slide that really are not that important. I have stopped taking a lot of things personally." Nicola, a frontline supervisor of service professionals
"My old team is reacting better to me and don't see me as a dictator!" Gaven, a team leader
"There were a heap of lightbulb moments and a lot of things are now, unfortunately, not in my blind spot and I can work with this. I guess it has taught me to cut myself some slack and definitely to do the same for others." Bailey, a frontline supervisor
"The program is very informative and definitely improved my understanding of how people operate. It is amazing just how differently people think and behave. It is sometimes very difficult to understand some of their ways of thinking, but I just tell myself ‘that is just the way it is'." Nick, an IT professional
"This program made leadership something I could work with and improve on for my whole life." Jim from a land care department
